SMTP error

anmanju2003

We have hosted osticket in godaddy while configuring email IMAP is working fine but SMTP is giving error cannot connect to host; error = stream_socket_client(): Unable to connect to tcp://smtp.gmail.com:587 (Connection refused) (errno = 0 )

please help

TonyO

I think the protocol on 587 is tls: instead of tcp:. Leave the protocol off the url, and osTicket will add the correct one.

anmanju2003

i tried tls://smtp.gmail.com also

anmanju2003

it is hosted in godaddy is that the problem?

KevinTheJedi

TonyO anmanju2003

GoDaddy could be blocking SMTP so don’t always rule that out. Especially if you’re on a shared host environment they typically lock it down pretty tightly.

Cheers.

TonyO

No, godaddy shouldn't be problem. They don't block SMTP as far as I know.
Assuming the account is able to send SMTP, more likely Gmail requires modern authentication now. They started migrating away from basic authentication sometime last year.
Try OAuth2. Follow our guide here to setup a Google web app for Gmail authorization.
You can get the plugin from here.