OAuth2 token not refreshing

edschen

osTicket (awesome) v.1.18

Tokens are not being auto-refreshed.

Deleting the token does not generate a new one.
All outgoing mail fails with a mail error.

KevinTheJedi

We addressed this issue in the latest build of the OAuth2 Plugin (quite some time ago - February 9, 2023). Upgrade to v1.18.1, download/install the latest build of the OAuth2 Plugin, delete the existing Token, get a new Token, and your issue should be resolved moving forward.

Be sure to reload the webserver and PHP-FPM (if you're running it) after adding the new Plugin PHAR file to clear any file cache. PHAR files are typically aggressively cached on the server so you must ensure you clear cache so it loads the new PHAR file. If you are using a hosting provider it'd be worth asking if they have any file caching enabled in your environment as hosting providers sometimes have their own additional layer of file caching that you need to clear as well.

Cheers.

edschen

Thank you. The version of OAUTH2 in my plugins folder was built in July 2023, so should've had the bug fix. I've built another new one and installed - hopefully this one will not have the same issue.

KevinTheJedi

edschen

You don't need to build them yourself. Simply download the officially packaged plugins from our website.

If you truly believe you had the latest plugin with the fix included then it could've been that someone made a change to the email account (outside of osTicket) which invalidates the tokens which forces you to manually retrieve a new one.

Cheers.