issue with osTicket when switching between the English and Arabic interfaces.

saaaon

an issue with osTicket when switching between the English and Arabic interfaces ,
when click on dudate i got this if its arabic language

in fiddler : http://X.X.X.X/scp/ajax.php/tickets/1/field/duedate/edit?_uid=1701289747831
HTTP/1.0 500 Internal Server Error

KevinTheJedi

saaaon

Check your PHP and webserver error logs for any related errors.

Cheers.

saaaon

KevinTheJedi
thank you for reply....
i found this in php log !
[30-Nov-2023 12:05:33 UTC] PHP Fatal error: Uncaught ValueError: Missing format specifier at end of string in /var/www/osTicket/upload/inc>
Stack trace:
#0 /var/www/osTicket/upload/include/ajax.tickets.php(694): sprintf()
#1 /var/www/osTicket/upload/include/class.dispatcher.php(153): TicketsAjaxAPI->editField()
#2 /var/www/osTicket/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#3 /var/www/osTicket/upload/include/class.dispatcher.php(119): Dispatcher->resolve()
#4 /var/www/osTicket/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#5 /var/www/osTicket/upload/scp/ajax.php(327): Dispatcher->resolve()
#6 {main}
thrown in /var/www/osTicket/upload/include/ajax.tickets.php on line 694

KevinTheJedi

saaaon

Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

saaaon

KevinTheJedi

saaaon

Ah, the currently approved Arabic translation is incorrect for this string. Whomever made the translation malformed the string so it breaks the sprintf() method. I have corrected the translation but it won't be fixed until the next builds of the Language Packs are released. We typically build Language Packs every time we make a new release of osTicket.

Cheers.

saaaon

Thank you for your help!

Cheers
KevinTheJedi

saaaon

KevinTheJedi
I test osticket on windows it's work fine !!!! the pop window work fine for 'duedate'

KevinTheJedi

saaaon

I’m not sure how as it’s incorrect and malformed, but great!

Cheers.

saaaon

i found the solution of this issue in osticket 1.18
in ajax.tickets.php line 694 replce this script :
':title' => sprintf(__('Ticket #%s: %s %s'),
$ticket->getNumber(),
__('Update'),
$field->getLabel()
),

with this :
':title' => __(
'Ticket #' . $ticket->getNumber() . ': ' . __('Update') . ' ' . $field->getLabel()
),

KevinTheJedi

saaaon

That is just a band-aid patch until the actual translation is resolved. The real issue is the current translation string in the current language pack. Once we make new builds of the language pack it should be resolved.

Cheers.