When I create Canned Response all looks fine.
When I hit "Save" button then image are immediately changed to icon "Image":

Is there a way to fix this issue ?

    The system does not see the image there. where it should be located.
    Switch to HTML and check the image path.

    Thanks.
    The following screenshot has attachment "Fj4SnAO0uY.png"

    I notcie that not always the attachment is saved.

      I do not think.
      The name Fj4SnAO0uY.png is for attached file. The inline image has a different name.
      If the image doesn't load, I would expect an error message in the PHP error log.

      Thanks for information.
      I already talk about update with our admin.

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