Account is created using OAuth2 (SSO) Microsoft

User settings:
Client Quick Access is enabled

osTicket Installation Information

Why am I unable to use "Check Ticket Status" function is there something I am missing out on?

    PaveNess changed the title to "Check Ticket Status" function not working.

    PaveNess

    Check the Ticket with that Number and see who the Ticket Owner (User) is. Only the Ticket Owner (and any Collaborators) can use this method to check their Tickets.

    Cheers.

      KevinTheJedi
      Yes, I am testing out this function so I am the using the users email (ticket owner) to check with corresponding ticket number. Still getting access denied

        PaveNess

        What is the User's Account Status? Also, are you sure the emails match up? Can you go to the User Directory, click on the User, and compare the emails?

        Cheers.

          PaveNess

          Not all the time but that’s usually the first thing to rule out when experiencing such issues as random logouts, form submission issues, etc.

          Cheers.

            KevinTheJedi Could you tell me any other ways to solve if "Check Ticket Status" is not working I would like to put it in my User Guide.

              PaveNess

              Other than searching for the wrong Ticket Number or using an email address that does not match the Ticket Owner or a Collaborator, that’s pretty much it.

              Cheers.

              Write a Reply...