I got this error when setting up email fetching on osTicket

osTicket Installation Information

  • KevinTheJedi replied to this.
  • KevinTheJedi
    I have successfully setup authenticated the remote mailbox realized that we were using a distribution list email instead of a shared mailbox. However mail is still not being fetched. What could be the cause?

    PaveNess changed the title to Unable to setup email fetching.

    PaveNess

    You did not configure the plugin correctly or the Entra App correctly. Please go back and follow the documentation exactly as it states and retest.

    Cheers.

      PaveNess

      Not really; that should be fine as I’ve configured multiple in the past. Just make sure you added all the appropriate permissions outlined in the docs, provided admin consent, and have enabled IMAP for the account.

      Cheers.

        PaveNess

        Because it uses a whole different set of app permissions and requires the admin to consent to them.

        Cheers.

          PaveNess

          Try disabling IMAP for the account in O365 and re-enabling it again. If that doesn’t work then you may need to add a user to the account with full read and write permissions and login as that user when directed to O365. Just make sure you uncheck the box for strict matching.

          Cheers.

            KevinTheJedi
            I have successfully setup authenticated the remote mailbox realized that we were using a distribution list email instead of a shared mailbox. However mail is still not being fetched. What could be the cause?

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