created SLAs
![](https://forum.osticket.com/assets/files/2023-11-20/1700501095-286285-image.png)
than created Help topics.
![](https://forum.osticket.com/assets/files/2023-11-20/1700501246-519473-image.png)
one of the help topics is like;
![](https://forum.osticket.com/assets/files/2023-11-20/1700501289-181689-image.png)
![](https://forum.osticket.com/assets/files/2023-11-20/1700501307-919411-image.png)
than created a sample ticket filter whic is like this;
P1 - Report a Problem = TICKET ID = 10
![](https://forum.osticket.com/assets/files/2023-11-20/1700501425-207375-image.png)
![](https://forum.osticket.com/assets/files/2023-11-20/1700501437-639333-image.png)
when the user from that organization, sends email to e-mail address of osticket, the ticket is created as default values of help topic, but the tickets' SLA and priority fields are not updated/changed/altered.
the ticket is like this;
![](https://forum.osticket.com/assets/files/2023-11-20/1700501750-19679-image.png)
expected the ticket filter to alter/update the priority of the ticket to emergency from high, and the SLA to premium from standard.
thank you in advance.