created SLAs

than created Help topics.

one of the help topics is like;

than created a sample ticket filter whic is like this;
P1 - Report a Problem = TICKET ID = 10

when the user from that organization, sends email to e-mail address of osticket, the ticket is created as default values of help topic, but the tickets' SLA and priority fields are not updated/changed/altered.

the ticket is like this;

expected the ticket filter to alter/update the priority of the ticket to emergency from high, and the SLA to premium from standard.

thank you in advance.

    mesutgl

    What is your "P1 - Report a Problem" Help Topic's ID? You should see this in the URL in the browser's address bar when viewing a Help Topic.

    Cheers.

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