than created Help topics.
one of the help topics is like;
than created a sample ticket filter whic is like this;
P1 - Report a Problem = TICKET ID = 10
when the user from that organization, sends email to e-mail address of osticket, the ticket is created as default values of help topic, but the tickets' SLA and priority fields are not updated/changed/altered.
the ticket is like this;
expected the ticket filter to alter/update the priority of the ticket to emergency from high, and the SLA to premium from standard.
thank you in advance.