Como puedo pasar un usuario que se registro inicialmente como usuario pasar a que sea AGENTE

  • KevinTheJedi replied to this.

  • JeffersonTipan

    Users and Agents are completely separate in osTicket. This means you cannot make a User account an Agent account or vice versa. Instead, you have to create a brand new Agent account and use the same details as the User (if needed). Go to Admin Panel > Agents > Agents, click Add New Agent, fill out the information, and click Save Changes.

    Cheers.

      JeffersonTipan

      Users and Agents are completely separate in osTicket. This means you cannot make a User account an Agent account or vice versa. Instead, you have to create a brand new Agent account and use the same details as the User (if needed). Go to Admin Panel > Agents > Agents, click Add New Agent, fill out the information, and click Save Changes.

      Cheers.

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