we have an email email@example.com that is used for supporting customers tickets. tHe email is mainly reserved to raise tickets to osticket and route them to different agents.
From time to time, we receive emails on that account that are not related to osticket.
we have an imap poll rule that mainly moves emails to an imap folder called "tickets".
we also allow only ticket creation for the defined organisations so no tickets are generated from the ones we dont whitelist.
we would like a way to only move ostickets to that folder and keep the other incoming emails (not related to tickets) in the inbox folder.
For the time being , everything received in the inbox of firstname.lastname@example.org is moved to the tickets folder including none related tickets ones.
We tried playing around with the filter tab but it seems it gets trigged in a different workflow unrelated to the imap poll.