Emails not being fetched Microsoft 365

mfahad1

Hi,

Emails are not being fetched. I was on 1.17-git and the mails stopped. I updated to 1.18.1 and still don't work.

I removed the email and readded it multiple times. I even deleted ost_email_account entries. The token is there and everything seems to be normal. No logs being generated wither.

KevinTheJedi

mfahad1

Do you have email fetching enabled at the system level? (Admin Panel > Emails > Settings > Email Fetching > Enable)

Do you have a cron job setup and running?

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

Cheers.

mfahad1

Yes I have the fetching enabled and yes the cron job is also setup. Images below:

mfahad1

Issue was PHP memory limit. It was set to 32M after updating the php version. Working ok now.

Thanks for the support.