Hi, there is a way to reply to a ticket using the same entry email.

  • KevinTheJedi replied to this.

  • markracing

    Yes, simply go to the Department (Admin Panel > Agents > Departments > click the Department), set the Outgoing Email to the desired email, Save Changes, and voila.

    Cheers.

      I have multiple emails, where osticket takes over the "email" ticket.

      However, when I have to reply to the ticket from osticket, automatically and rightly, he always replies outgoing, with the default email set.

      Is there a solution to automatically reply to the ticket, with the same incoming email used to accept the ticket?

        markracing

        Yes, simply go to the Department (Admin Panel > Agents > Departments > click the Department), set the Outgoing Email to the desired email, Save Changes, and voila.

        Cheers.

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