I tried to upgrade the version to 1.18.1 so I also upgraded the php version to 8.2 as required. The result was that I could not login either as a local user or through ldap.I then installed php version 8.1 but with the same results.

Does anyone know why this is happening?

I am sending you the log file.

PS I finally ended up upgrading to 1.17.5 with php 8.0

[03-Nov-2023 09:23:53 UTC] PHP Fatal error: Uncaught Error: Call to undefined method PEAR_Error::getValue() in phar:///var/www/osTicket/upload/include/plugins/auth-ldap.phar/authentication.php:265
Stack trace:
#0 phar:///var/www/osTicket/upload/include/plugins/auth-ldap.phar/authentication.php(193): LDAPAuthentication->getSchema()
#1 phar:///var/www/osTicket/upload/include/plugins/auth-ldap.phar/authentication.php(430): LDAPAuthentication->authenticate()
#2 /var/www/osTicket/upload/include/class.auth.php(341): StaffLDAPAuthentication->authenticate()
#3 /var/www/osTicket/upload/scp/login.php(71): AuthenticationBackend::process()
#4 {main}
thrown in phar:///var/www/osTicket/upload/include/plugins/auth-ldap.phar/authentication.php on line 265

    kostas21

    You upgrade the plugins first the upgrade osTicket. Make sure you download the latest builds of any plugins from our website for the appropriate version of osTicket.

    Cheers.

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