OK understood. The strange thing is that when they cc me, especially from a particular sender, the content of the email is not reported in the ticket, see screenshot.
I read in the content (empty)
Return-Path: <assistenza@sidretail.com>
Delivered-To: supportoit@pewex.info
Received: (qmail 24937 invoked by uid 89); 5 Nov 2023 19:42:21 -0000
Received: from unknown (HELO mxpcfe01.ad.aruba.it) (10.10.178.61)
by mxpcbe03.ad.aruba.it with SMTP; 5 Nov 2023 19:42:21 -0000
Received: from inbound-52-31-106-198-eu-west-1.prod.hydra.sophos.com
([52.31.106.198])
by bizsmtp with ESMTP
id zj0nqcITAKLLszj0nqIWT9; Sun, 05 Nov 2023 20:42:21 +0100
X-Spam-Report: v=2.4 cv=LNd1/ba9 c=1 sm=1 tr=0 ts=6547f01d cx=a_exe
a=cVT9Idw7GoJ5tR9gycYe7g==:117 a=FJUmhSATL1d0xJa7g8/j8A==:17
a=BNY50KLci1gA:10 a=EWJFu_z7AAAA:8 a=bd7Q_LG4AAAA:8 a=JgcoIjaUAAAA:8
a=n6IRPZy_0HiqMHFRPSoA:9 a=N-n15caladIxEvGVc_AX:22 a=1ko-dw6rvFimzGQJZyQ1:22
a=2wPcOT6D5xNz-9asgZGJ:22
Received: from ip-172-19-100-183.eu-west-1.compute.internal (ip-172-19-100-183.eu-west-1.compute.internal [127.0.0.1])
by inbound-52-31-106-198-eu-west-1.prod.hydra.sophos.com (Postfix) with ESMTP id 4SNlHd0DXzzKm4j
for <supportoit@pewex.info>; Sun, 5 Nov 2023 19:42:21 +0000 (UTC)
Authentication-Results: mx-01-eu-west-1.prod.hydra.sophos.com; spf=pass smtp.mailfrom=assistenza@sidretail.com; dkim=none
Received-SPF: pass receiver=mx-01-eu-west-1.prod.hydra.sophos.com; client-ip=62.149.156.162; envelope-from=<assistenza@sidretail.com>; helo=smtpcmd14162.aruba.it;
X-Sophos-Product-Type: Gateway
X-Sophos-Email-ID: c54791b645454681bfaaa294594995d2
Received: from smtpcmd14162.aruba.it (smtpcmd14162.aruba.it [62.149.156.162])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by mx-01-eu-west-1.prod.hydra.sophos.com (Postfix) with ESMTPS id 4SNlHW690NzRhQr
for <supportoit@pewex.info>; Sun, 5 Nov 2023 19:42:15 +0000 (UTC)
Received: from PAT-AppServer ([2.228.174.117])
by Aruba Outgoing Smtp with ESMTPA
id zj0dqdTkx6iTgzj0gqmVSm; Sun, 05 Nov 2023 20:42:15 +0100
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=aruba.it; s=a1;
t=1699213335; bh=MpaASRA9PRXyuHU2Va8AMjTBbb0VhpWoSlAfF8nsdcE=;
h=To:From:Subject:Date:MIME-Version:Content-Type;
b=d3J1IYvMyAw1Cj7MlcnrA1K9+PhXS5DegrlLjHcykvWsvaU0L+wqHvVfSIw/fOtKq
5eYQYfwp18NRHG5zAETtLYIZt3/lVaso2+CFiFVn4LuKKgGaPsnoFMg/YGXQFsNoL+
C/RjjCQ5+ddvzkzah8u2lWW28Xm7NGWfReZSPG1L/5TtwnnGteoHrtVbtCaPo5CcvB
D7hsL5AdDNYaT9CEC1mgXqKuy3qKghT92d0xWhJiMYqrufw95s2NWSthjKghMs2/7W
yUDNWFTFAPh+k/UYhSUFGlvF+M1y5OVwZzkWptOWCmb6tZnSVNomYt9qBNfuFx7/F4
pSrVPcUVHkXYQ==
To: radio@pewex.info
From: assistenza@sidretail.com
Subject: Sid Retail Notifica Creazione Nuovo Ticket [T145426C]
Date: Sun, 05 Nov 2023 19:42:14 GMT
Message-Id: <9310ac966ccd491aa7d0ff82b7bbe737@sidretail.com>
Cc: supportoit@pewex.info
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="boundarysqPUtg=="
Content-Transfer-Encoding: 8bit
X-Sophos-MH-Mail-Info-Key: NFNObEhkMERYenpLbTRqLTE3Mi4xOS4xMDAuMTgz
X-CMAE-Envelope: MS4xfE+rloRs+COh2NPuL1hZ7To9EyFKPDQIoJBY8hen359al1I29ek1/OKjc8io3qa4hqppa3/SVUiu/JmbXorzbx/73u5RjF+FeOkfmq0yYFO7qXgdqs8K
kmt1So25V+ngQmocOOE3IJLQnO+00WLYipD2i4k6tupjLl37Th6yUBx3yNeyLxp3oNO0TfeZ0/lpEy/W60ZZClQxt70zB9yTY3ecKZp+EvH/2diBs+cOhTn3
DplZnE14VBv5YXz1ON1Zsg==
X-Spam-Rating: mxpcbe03.ad.aruba.it 1.6.2 0/1000/N
X-EsetId: 37303A29A9D4195C617760
--boundarysqPUtg==
Content-Disposition: inline
Content-Type: text/plain
Content-Transfer-Encoding: quoted-printable
Buongiorno,
con la presente siamo ad informarVi di aver preso in carico la Vostra richi=
esta di assistenza con il codice identificativo T145426C. Si prega di non r=
ispondere a questa mail.
DETTAGLI RICHIESTA:
DA: radio@pewex.info (SMTP:radio@pewex.info)
A: claudio.gabrielli@pewex.info(claudio.gabrielli@pewex.info);assistenza@si=
dretail.com(assistenza@sidretail.com)
CC: alfredo.mastrogiacomo@pewex.info(alfredo.mastrogiacomo@pewex.info);davi=
d.cetorelli@pewex.info(david.cetorelli@pewex.info)
OGGETTO: cassetto glory cassa sei
Buonasera,
riguardo il problema che abbiamo riscontrato questa mattina con FCC della
cassa 6.
Non =E8 possibile togliere il cassetto di glory .
Grazie e buon lavoro
Daiana=20
=20
=20
Effettueremo delle verifiche su quanto da Voi indicato fornendoVi quanto pr=
ima informazioni in merito.
Per comunicazioni successive , fare sempre riferimento al numero di ticket =
indicato in oggetto
.
L'occasione ci =E8 gradita per porgerVi=20
Distinti Saluti
SID RETAIL SRL
Via della Maglianella 65/r
00166 - Roma
Tel.0666515063 - Fax. 0666515065
https://eu-west-1.protection.sophos.com?d=3Dsidretail.com&u=3Dd3d3LnNpZHJld=
GFpbC5jb20=3D&i=3DNWU4ZWQzN2FhODcxY2IxNmI2MWI3MmVm&t=3DTTZrVHQxKzBsMGpCVE43=
a2QxT0JMV092ekxzcXc3OWVwTlZ0RXdidGpRQT0=3D&h=3Dc54791b645454681bfaaa2945949=
95d2&s=3DAVNPUEhUT0NFTkNSWVBUSVa29prA6FPYRpabUAwaS-YhFUfdLQUS9alSNQXRSK3R_w=
=20
Mail : assistenza@sidretail.com
--boundarysqPUtg==--
