Clear all cache/cookies for the site. Update your Agent and User Session Timeout settings in the Admin Panel.
Cheers.
required fields after first ticket creating
- Edited
Thank you for your answer. You can see on the picture that I am testing through Incognito mode. Unfortunately changing Agent and User Session Timeout settings doesn't help. Mainly the problem occurs when the user inserts any screenprint into the text of Issue Details firsttime. Next time everything is Ok but users have to write a new text in the fields that is annoying for them
- Install a new osticket with default settings
- Select this settings:
- Register an user
- Open a new window in Incognito mode and User Authorization
- filling in the required fields with insert image
I see you have a "Save Error" in your screenshot. If you pull up browser Developer Tools, go to Network tab, click Preserve Logs, upload the image, click the response from the draft/upload request (should be red), and see what that error says.
Also, you should try upgrading to v1.18.1 and retest.
Cheers.
I'm sorry but I don't have enough skills with debugging in Chrome.
{
"image.png": {
"content_id": "cid:lmEyL9hAi5TXKqVj1SB9oSUYUuzhJzD4",
"id": "lmEyL9hAi5TXKqVj1SB9oSUYUuzhJzD4",
"draft_id": 11,
"url": "\/file.php?key=lmeyl9hai5txkqvj1sb9osuyuuzhjzd4&expires=1698796800&signature=ce69b9709f8a0da5eba0f08e156f4470b205e3b0&id=25"
}
}
Okay that means uploading an image is fine just the draft save is failing. What is the Payload for the draft save request?
Cheers.
b1f0b996c69349: <p>dfgdfgdfgegerrdgf</p><figure><img src="/file.php?key=u6yttofkmdr2ujmqwcckvb2jlo151z9y&expires=1698883200&signature=eb6213739f35c0fbf0a9faba96c452005bbcb17a&id=26" data-image="u6YtTOFKmDr2ujMqwCCkVb2JlO151z9Y"></figure>
CSRFToken: a1389e3ec501919a34d65cf2e57f692a0ebe5d41
Go to Admin Panel > Manage > Forms > Ticket Details Form and show me a screenshot of all the fields and their types, variables, etc.
Cheers.
It simply seems like the session is dying or something.
- Do you have any browser extensions?
- Can you try in a completely English system?
- Can you truncate your
_sessiontable in the db, optimize the table, repair the table, and retest? - Do users go through a load balancer or proxy?
Cheers.
Do you have any browser extensions? - Yes but my extensions don't work in Incognito window
Can you try in a completely English system? - phar file was deleted. However the system sees the language pack somehow
Can you truncate your _session table in the db, optimize the table, repair the table, and retest? -
I deleted the contents of the table, did all the checks and optimizations.
Do users go through a load balancer or proxy? - nginx acted as a proxy for apache.net. I removed nginx from the scheme.
All of this couldn't solved the problem. And I think taht it is not because of saving draft. Because save error appears now only when I switch on Devtools in Chrome
I think if you deploy a new osticket and try my action and setting you will get the issue.
I just installed a brand new instance of v1.18.1, left everything default, updated both User settings you did (Require login to create Tickets and set User Registration set to Private), registered a User, logged in as the User, and was able to upload an image and create the Ticket with no issues. This means something weird is going on with your install/setup.
As I recommended, you should setup a completely new and separate install of osTicket only in English and retest.
If you use a proxy you must forward the User's real IP via the X-Forwarded-For header and then edit your ost-config.php file to include the Proxy addresses to the TRUSTED_PROXIES option.
Cheers.