Display the Agents name on the statististics dashboard

amena

As an admin I assigned tickets to each agent to fix and solve issues, Is it possible to check and see the agent's name on the dashboard statistics table reports on how many hours they resolve the issue from where it is assigned to them till it closes?

These agents are IT support staff - They are responsible for resolving issues

KevinTheJedi

amena

Yes, simply click on the "Agent" Tab within the Dashboard:

Cheers.

amena

KevinTheJedi
2nd issue

I saw the image you attached above , I having the same issue as mine and I want to ask how come the "Agent 1,2,3" as shown an image above have "Zero", "opened" Tickets

The ticket I assigned to that department , my Agent has It's Primary Department , But the Value "0" still showing

how can I resolve this to at least has its Value ?

Thanks

KevinTheJedi

amena

The Dashboard shows 0 when the given type has no data. When looking at the Agent tab in statistics the “Open” column shows the number of Tickets that Agent has opened on behalf of Users. You can find this information in the Help Tip (question mark icon) next to the “Open” column name. Since your Agent has not opened any Tickets on behalf of a User it shows 0.

To see how many Tickets were Assigned you need to look at the Assigned column.

Cheers.