We have successfully setup OAuth plugin in osTicket. When we click the Sign in with platform button on homepage, it get redirect to the platform, we log in there and then redirects back to api/auth/oauth2 URL. The user is logged in successfully and redirected to correct URL.

The problem we are facing is how can we get access token for further API calls or how can we refresh access token again. We cannot find any help or related content anywhere in documentation.

osTicket setup on PHP 8.2, MySQL 5.7 and Apache 2.4.57

    usamabaig8

    I don’t believe we store tokens for User auth (I'd have to check the code to see); if we did it’d be in the user's session or in the config table. Once we get confirmation the user was successfully logged in from the IdP we use the token to get the user details to map to the correct user account and that’s about it. From there we don’t really care as auth is over with so i really don’t think we store the tokens.

    Also, you wouldn’t be able to make further API calls without modifying the codebase anyways.

    Cheers.

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