Hello, I would like to know if this is possible:
My company's team needs emails from cajerosautomaticos@mail.com (where there are several people included, such as different company worker accounts) to be sent to all members of a department called "Alternative Channels Support". This department already has an assigned email, which is sopcanalternativo@mail.com. cajerosautomaticos@mail.com does not exist as a department or team within osTicket, so I would like to know how an email redirection could be set up from scratch?