waczny
You can have a Search/Queue showing both Open and Closed Tickets but you cannot do a date range for both. It'd have to be one or the other and that would affect the other as well.
So, let's say your Search criteria is the following:
This Search will show all Tickets with a Status of Open or Closed. Now, to do a date range you must use either Create Date > date_range1 for when Tickets were created (opened) or Close Date > date_range2 for when Tickets were Closed. Since our Search/Queue criteria uses AND operators (not OR operators) if you did both date ranges that would say Tickets that were Created during date_range1 AND Closed during the date_range2. So for a Ticket to be shown then it would've had to have been created during date_range1 and closed during date_range2 which is not what you want (I'm assuming).
Cheers.
