Error in integration with zabbix

sabarish

I cannot unable to integration with zabbix and can't raise a ticket in osticket , anyone done it please tell me the process for it.

AdamDempsey

What exactly are you trying to do?

If you want Zabbix issues to opened tickets then all you need to do is send emails from Zabbix to your osTicket email address.

sabarish

AdamDempsey
I'm trying to connect (zabbix with osticket or osticket with zabbbix), In zabbix we are mointoring the different host(like: swtich,server,windows,etc) ,In host the error occur i need to raise a ticket or email in the osticket automatically .

sabarish

AdamDempsey
And i try one method for connecting with OSticket:
1.In mediatypes i had created email and i test, its shows like login denied,
2.And aslo i created another one in script and i test , its shows like permission denied but i checked it had permisson.

shall i share the screenshot of media types n zabbix.

AdamDempsey

sabarish So you just need to setup trigger actions in Zabbix to send emails to your osTicket email address.

AdamDempsey

sabarish If you're having issues getting Zabbix to send emails I suggest you check their documentation or forums.

This isn't an osTicket issue.

sabarish

AdamDempsey
I had try it method but it not working

sabarish

sabarish
can u help me in this error.

sabarish

sabarish
this is my media type for osticket.

KevinTheJedi

sabarish

It looks like Gmail isn't allowing you to relay for some reason. In this case it appears you will need to set SMTP server port to 587, set Connection security to either STARTTLS or SSL/TLS, set Authentication to Username and password, input your email's username and password, and retest. This is not an osTicket issue so I'd highly recommend reaching out to Hosting/Zabbix provider for further assistance.

Cheers.

sabarish

KevinTheJedi
Remote mailbox - In Authentication what should i config in here

sabarish

sabarish please explain how to configure the remote and outing mailbox.

TonyO

sabarish
This appears to be a Gmail account, so I'll recommend following our guide here. You'll need the OAuth2 plugin from here.

sabarish

TonyO
i had already plugin the Oauth2.

sabarish

TonyO
How to Integrate the zabbix in osticket anyone please let about the process.

KevinTheJedi

sabarish

We do not have any 3rd party integrations. The only way you can accomplish this is if Zabbix can send an email to an email address you configure in osTicket and then fetch that mail to create Tickets. Or utilize the API and have Zabbix send an API request with data to create Tickets. The caveat is with API you cannot update existing Tickets only create new ones so it’d be best for email integration.

We have guides below that can help you with this:

If you need further assistance contact us for support options:

https://osticket.com/contact-us

Cheers.

sabarish

Through existing email we can create or raise a ticket ??

sabarish

Please anybody give me solution for this error .

KevinTheJedi

sabarish

You can’t use Private IP addresses.You must either use a valid Domain with HTTPS -or- use localhost over HTTP.

Cheers.

sabarish

KevinTheJedi
please tell me the process of this method

KevinTheJedi

sabarish

I linked the documentation above. The documentation explains everything step by step. For the Redirect URI you will need to use localhost if you only have HTTP or a valid domain if you have HTTPS.

Cheers.