Hi Team is that possibale to fetch the OU from Active directory, I already done with ldap configration but in my case i want also to fetch the OU. Thanks in advance
YOUSEF994
What do you mean? Fetch OU to add to the User profile or something? If so, no that's not possible without modifying the codebase.
Cheers.
KevinTheJedi Thank you for reply. I mean once user send a ticket, agent he can know this user from which OU,
Thanks
Hi Kevin, could you tell me please How to edit codebase file, thank you in advance
We do not have instructions or guides on modifying the code. You will need to review the code yourself and figure it out. The code is open source and publicly available on GitHub.
