I am running OSticket 1.18. I want to remove the standard ticket source field because i don't need it. can that be done?
Can the standard ticket source be removed?
- Best Answerset by KevinTheJedi
supermacservice You will need to modify the code manually.
that was what I feared. Can you point me in the right direction?
There are many places you'll need to update if you want to fully remove it as it's a required field. However, you can make it hidden and have a default selected all the time. That way you don't see it but you don't have to modify many places in the code to remove the requirement. Here is a start include/staff/ticket-open.inc.php. You are always on your own with any customizations! Good luck!
Cheers.
supermacservice You can comment out line 193-212 and add 1 line after or before it with:
<input type="hidden" name="source" value="Other">