Cannot view my new Logged Tickets issue on my Agent Panel grid , even searched the Ticket number it doesn't displayed
amena
Then you either don’t have access to the Ticket's Department or your Agent account is limited to only Assigned Tickets. Check your Department access and make sure you are not limited.
Cheers.
KevinTheJedi Thanks
second Question
I have assigned a ticket to the "sales department" with the Agent Test Demo ..
The ticket status is open and I was wondering how come the Statistics Department "Sales" dashboard grid is not updated? For now you can see the "Open" column value is still "0" value
Please help
Did you create the Ticket under that Department or did you Transfer the Ticket to that Department? If you created the Ticket under that Department then you will need to wait until tomorrow to see the stats. If you Transferred the Ticket to that Department then you will not see stats for Open as it was not opened in that Department.
KevinTheJedi my default Department is IT department - So I Transferred the Ticket to the Sales Department should I expect the changing values from "0" to 1? If that the case I should not put IT department as Default values right?
No, “created” in your case will not show 1 for Sales, it will show 0 as the Ticket wasn’t created there; it was created in IT. If a Ticket is created under Sales then it will show 1 in “created” for Sales.
KevinTheJedi so the Service and Response time will continue to record the transferred sales department ticket?
Yes, it should. However these two are calculated in hours so you may need to wait at least an hour to see those for newly created Tickets.