I hope you're doing well. I have a few questions about the backup and restore process in osTicket. I'm looking to understand how to properly back up both the database and configuration files, and later restore them. So after that I will transfer the backup to my local server via FTP for safekeeping.
Here are my specific questions:
Database Backup and Restore:
1 .What is the recommended method to back up the osTicket database?
- How do I restore the database from a backup?
Configuration Files Backup and Restore:
- Which configuration files should I include in my backup to ensure a smooth restore?
osTicket v1.18 version (724de45) — Up to date
Web Software Server Apache/2.4.57 (CentOS Stream) OpenSSL/3.0.7
MySQL version 8.0.34
PHP Version 8.2.9
Thank you in advance for your assistance!