How to delete information from report graphs

kevinazua

Hi, I have a question today, how I can delete the information from the ticket activity report graphs? I have this question because I have been testing the tool with several tickets. But now I want that information to be from 0. I previously deleted the tickets and there are currently none.

Server information
osTicket v1.18 version (724de45) — Up to date
Web Software Server Apache/2.4.57 (CentOS Stream) OpenSSL/3.0.7
MySQL version 8.0.34
PHP Version 8.2.9

KevinTheJedi

kevinazua Truncate the _thread_event table.

kevinazua

KevinTheJedi I truncate that table , it works but I'm getting this when I already tried to create 2 tickets now:

KevinTheJedi

kevinazua

Yea you may need to wait until tomorrow for it to show data. I believe the “up to today” only does the very start of the current day, not the end of the current day.

Cheers.

kevinazua

KevinTheJedi Ok, I will wait then, thanks!

kevinazua

It worked perfectly, it took a little longer but thanks!