Hey I am looking for a variable that would get me the email addresses of a ticket's recipients (user + collaborators).
%{ticket.recipients} gives me their DB names...
email template variable for recipients email
- Best Answerset by KevinTheJedi
You can expand this variable. So add a period at the end and you’ll see that you can do %{ticket.recipients.emails}.
Cheers.
KevinTheJedi Hey Kev, thanks!
I gave it a try in the recipient field for "Send an email" in the Filter Actions but it doesn't like .... is this variable not welcome there?
No, the only one available for that is %{user} as described here:
Cheers.
KevinTheJedi sad times, okay...