When we trying to create new ticket & choosing help topic the filed design show.
In order to show the field in the help topic, we must press enter button in the subject field & page reload help topic.
We tried to clear history, cookies, changing the browser also check another computer,
Waiting your soonest reply.![](https://forum.osticket.com/assets/files/2023-09-18/1695025099-519277-ticket.png)