Good Morning all.
I have Osticket installed since Dec 2021. Last March i did customize it with Menu and dual language.
So far so good.
On Sept 5th got an email from Hostpapa
Image
Your HostPapa account has reached its resource limit.
Hi Daniel Audet,
Our automated performance scans have detected that your hosting account has exceeded the resources allocated more than 58 times in the past 7 days. Please see the list of recent faults generated by your 'Web Hosting Starter (bm-canada.ca)' account:
⁃ CPU speed limit (CPU): 38 times
⁃ Limit on entry processes (EP): 3 times
⁃ IO throughput (IO): 17 times
Wondering what this means?
These faults are usually caused by one of the following issues:
An increase in your web traffic (meaning your website has outgrown your current plan)
Malfunctioning scripts
Malicious activity, malware infections, or hacking attacks
About this osTicket Installation
Server Information
osTicket Version v1.18 (724de45) — Up to date
Web Server Software Apache
MySQL Version 5.7.43
PHP Version 8.1.22
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema bmcan652_osti253 (localhost)
Schema Signature 5fb92bef17f3b603659e024c01cc7a59
Space Used 5.10 MiB
Space for Attachments 1.52 MiB
Timezone EDT (Interpreted as America/New_York)
Installed Language Packs
English (United States)
en_US — include/i18n/en_US
français (French) — fr_FR Verified
fr — include/i18n/fr.phar
Version: 158808, for version v1.14
Built: Fri, 01 May 20 17:54:10 +0000