Hi!
Is there a way to automatically convert any image inside the tickets to WebP format? customers send sometimes tickets with really large images that is starting to pile up in our server
Automated WebP image format conversion
No, there are no conversions of files at all. They are uploaded and stored exactly how they are. You can install the Storage :: Attachments on the filesystem plugin, set it up, set it as your system default attachment storage, and then run a CLI command to migrate existing attachments outside the database to the configured folder on the filesystem. This way attachments won't fill up the db and instead fills up the disk on the server. You can create a specific partition or mount a drive, etc. so if that fills up it doesn't crash the server.
Cheers.