This is my osticket version info
Would like to ask, I have set the maximum open tickets equal to 1. However, user that already have 14 tickets still can enter the new ticket. Can I know the logic behind this?
is there any other way to prevent users for opening new tickets as we are moving to the new version of osticket? so we want to disable creation of new ticket in this old platform but still want to able to access for view only the existing ticket.
sya
Yea that doesn’t make any sense unless those 14 tickets are closed. Maximum Open Tickets limits the amount of OPEN tickets for each user. If a ticket is closed it is not counted as opened.
You can create a filter that rejects tickets. You can then set all tickets to a closed state status that doesn’t allow reopen and the users wouldn’t be able to add new messages.
Cheers.
sya is there any other way to prevent users for opening new tickets as we are moving to the new version of osticket? so we want to disable creation of new ticket in this old platform but still want to able to access for view only the existing ticket.
You want to prevent users from opening tickets. You want to keep the platform for historical reasons. Is the historical access for Agents or Users or both?
its okay. this issue has been resolved. I used ticket filter to reject ticket coming from that specific domain and user still can access/login from user portal to view their old ticket. Thanks for your support.
