We jsut completed the upgrade process and this reaffirmed to me how great OS software can be. I have always balked at using open source software because the upgrade path seems to be fraught with danger but I now stand corrected.
This was a truly painless process and your team should be commended. OSTicket is the real deal and great all around.
Outstanding job!
It may be too early to ask, but does anyone know if this will work with the "Simple time spent on ticket" MOD?
efinsol: We're glad that you are enjoying your osTicket experience. :)
MarcusX: Will it work? Yes. Will it be an identical "installation" no. So many files have change slightly some of the places where you had to add things has changed. So unless you know PHP pretty well you may want to wait until the author updates the mod.
