Hello Everybody!

Perhaps someone will be able to point me in the right direction. I want to install the newest osticket v1.7 on a centos6 box, with Apache Jailed.

MySQL version is 5.1.69

PHP Version 5.3.3

Apache version 2.2.15

Following the instructions, I unzipped the contents of the download package and uploaded it to a new directory called /support.

I then changed the name of the ost-sampleconfig.php file to ost-config.php and changed its permissions, as discribed in the installer guide.

#mv ost-sampleconfig.php ost-config.php

#chmod 777 ost-config.php

However, when I browse to support..com/support, instead of getting the browser installation setup, I get a white page with "Error: Contact system Admin"

Any thoughts? Thanks.

Please consult your php error logs and/or apache error logs and post any errors you are seeing here.

Also many CentOs users have experienced issues with selinux you might try disabling it to see if that is your problem. (You can then turn it back on and write new rules for it.)

Would you mind changing line 25 of ost-config.php to this?:

if(!file_exists(ROOT_DIR.'setup/install.php')) die('Error: Contact system admin.');

(ROOT_DIR instead of ROOT_PATH)

Let me know if that fixes things

Solved.

It was a very simple mistake. After googling for an hour, I found that I needed to browse to support..com/support/setup.

I was able to complete the setup from there.

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