fyi, that's not real email, it just a test email as example
I want users to sent an email to "department email " eg. companyIT@reply.com rather then "individual" email so easy for everyone in the Team to inform and keep them updated about the progress of any request ..
unless if any request , want to send to any team member then he/she should email him/her directly using his/her email address
hope you understand this
Thank you