token constantly expired

gangeli

osTicket v1.17.3
oauth2 plugin version -.6

On the config page for the remote mailbox - OAuth2 - microsoft
The token is past expiration time.
I have this running as a cron job , which I thought was supposed to make sure the token was kept updated
*/5 * * * * apache /usr/bin/php /var/www/html/api/cron.php > /dev/null 2>&1

Not sure if I'm missing something, or its just not working. I did a search and saw a post where someone said it was a bug and was supposed to be fixed in the next release of the plugin, but that was back in feb and I believe .6 is still the current version.

KevinTheJedi

gangeli

You need to upgrade osTicket also. So upgrade osTicket, install the latest build of the OAuth2 plugin, and retest. It would help if after you upgrade you manually retrieve a new token via manually submitting the config popup again.

Cheers.

gangeli

I did upgrade, now on v1.17.4 and updated the plugin at the same time, though pretty sure I already had latest.

Token is still not updating. I let it go since I upgraded last week after this post, and just checked it
Expires: 9/1/23 2:55PM

It obviously did not update itself. Wondering what else I should check

KevinTheJedi

gangeli

Have you confirmed the cron job is actually executing? You can set your Default Log Level to DEBUG, wait for cron to execute, and check your System Logs for any Cron Job entries. If you don’t see any Cron Job entries then cron is not running.

Also, did you manually retrieve a new token as suggested above? Simply delete the current token and submit popup to get a new token. Just make sure you use incognito window so it doesn’t authorize your personal MS account.

Cheers.

gangeli

Ah, thank you, it had something to do with cron.

I had looked at the cron log earlier and it looked like it was running fine, but wasn't showing
up in the osticket log. Switched it to run the cron as a different user and now it is running.

Token now updating regularly.

thanks for your help