Email sender name

excav

Is there an option to configure the sender name for agent e-mails (alerts) as well?
Clients receive it normally (sender name is Support | Company ltd). For agents, the sender name is just "support", since our email is "support@company.tld". Is this a configuration issue?

Thanks.

EDIT: Second question - when a client responds to a ticket via Gmail, it automatically adds:
On Thu, 31 Aug 2023 at 14:33, Support | COMPANY.TLD support@company.tld wrote:

is there a way to "clear" that appended message, even though it gets added automatically in gmail?

KevinTheJedi

excav

The name for emails sent to clients is based on the Agent's "Default From Name" Profile setting. However, the Agent alerts simply go off of the System Email's name. There is no way to change this at this time.

There is no way to clear that text if Gmail adds it above the reply separator.

Cheers.