carlfitzsimmons
Can you check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors?
If you Right Click + Inspect the page, go to the Network tab, search for a User, click on the request, and click on the Response tab do you see []
or an error code/response?
Cheers.