Hello everyone
As per title, I would need to change the ticketing portal reporting.
I am currently using version v1.17.3 (ca95150).
I noticed that if I assign myself a ticket and later assign it to another operator the report system does +1 assigned to both of them but does not subtract the ticket I just sent to another operator.
In the same way if an operator has an assigned ticket but I close it I get +1 on the closed but not the operator who has the assigned ticket.
is it possible to customize the report parameters ? even buying an app.
Thanks in advance !