Hello everyone 🙂
As per title, I would need to change the ticketing portal reporting.

I am currently using version v1.17.3 (ca95150).

I noticed that if I assign myself a ticket and later assign it to another operator the report system does +1 assigned to both of them but does not subtract the ticket I just sent to another operator.

In the same way if an operator has an assigned ticket but I close it I get +1 on the closed but not the operator who has the assigned ticket.

is it possible to customize the report parameters ? even buying an app.

Thanks in advance !

The dashboard (reporting) in osTicket is really old and badly in need of a redo.
That being said if you want to alter how it works you would need to alter the code yourself.

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