Hello -
The install in question: OSticket 1.17.3 install with the install in /var/www/html/osticket and the database on a different partition (on the standard path).
The disk partition holding /var/www/html failed and we lost the osticket install (the staged backup was in there as well)
I'm trying to reinstall osticket. The database is fine - I can query it manually easily.
I've unzipped a copy of osticket 1.17.4 to /var/www/html and moved a config into place.
My apache2 works and I can log into the install screen.

When filling out the data on the install page, I fill everything out including the database information and it falls over, saying "This page isn't working right now."

How can I re-attach to the database and get things back online?

thanks

  • KevinTheJedi replied to this.

  • mhayden-dmatrix

    Never re-install on an existing database. You really need the original include/ost-config.php file from your previous install. If you don’t have that then make a new install of osTicket in a separate directory (using a new empty database), copy that new install's include/ost-config.php file to the include/ folder in the other directory for your existing install, and update the database information in that file to match the existing database information.

    Cheers.

      mhayden-dmatrix

      Never re-install on an existing database. You really need the original include/ost-config.php file from your previous install. If you don’t have that then make a new install of osTicket in a separate directory (using a new empty database), copy that new install's include/ost-config.php file to the include/ folder in the other directory for your existing install, and update the database information in that file to match the existing database information.

      Cheers.

        OK - I did that, and it worked. It's all back, except that Oauth2 does not work.
        I have v0.6 of the plugin; the old install had (I think) v 0.62, a custom build you did and gave me.
        I went back to the old ticket to find the custom build but it doesn't appear to be active.
        Can you provide a copy of the custom OAuth2 plugin as you did last time? It works very well -
        thanks much
        /mh

        ......and that eventually came back too. Thank you

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