Hi... I noticed when user reply the ticket, all Admin team not received any notification via email. But when any Admin/Agent reply the ticket, user received the notification on email. May i know how to setting that?
x3inspire
Unfortunately you cannot send new message alert to all dept members. You can only send it to Last Respondent, Assigned Agent / Team, Department Manager, and/or Organization Account Manager.
Cheers.
KevinTheJedi
Ok actually we have 2 admin, and both admin is under same team/agent. Is that possible?
If you add them to a Team and Assign the Ticket to their Team then yes you can configure the alerts to send to the Assigned Team as stated above.
After assign i received the notification
But after reply to the ticket, still no notification received for Team member via mail.
Did you enable the alert? Admin Panel > Settings > Tickets > Alerts & Notices
