ERROR EN SISTEMA DE TICKETS: Page 2

ERROR EN SISTEMA DE TICKETS

KevinTheJedi

You can drop the session table in the DB but it will drop ALL sessions including active ones. The best option is to select where the expiration is in the past and then delete only those records.

Cheers.

Pismart

Gracias por su respuesta. entonces borro toda la informacion de SELECT * FROM soft_session periodicamente no afecta el funcionamiento?

Pismart

ese error paso solo en la version v1.17.4 (ea462cb) o en todas las versiones ?

KevinTheJedi

Pismart

So far it’s only on certain setups. I’ve seen select people report this but it doesn’t appear to be software-wide. Are you using a proxy or anything?

Cheers.

Pismart

KevinTheJedi no solo lo tengo almacenado en un hosting, tambien cree una maquina virtual con apache y me dio el mismo problemas pero es cuando agrego mas campos en el formulario, ahora borror todo lo de la tabla soft_session?

KevinTheJedi

Pismart

No you shouldn’t have to. The cron and auto-cron will clean expired sessions.

Do you have any browser extensions? If you open an incognito window and open a ticket does it work the first time? Did you install osTicket using a language pack or just in English?

Cheers.

Pismart

KevinTheJedi te comento que intente en modo incognito y el problema persiste siempre borra toda la información del formulario en el primer ticket ya en el segundo funciona bien, también para que me entiendas mejor cuando pongo una imagen dice error al guardar. si tengo el paquete de idioma español descargado de su pagina oficial.

KevinTheJedi

Pismart

Can you try setting your Admin Panel > Settings > Users > User Session Timeout to 0 and retest?

Have you tried installing the system in English only and testing just to see if it’s the language pack or the system?

I cannot replicate this so it’s hard for me to say what’s going on but definitely seems like session issues.

Cheers.

Pismart

mira cuando pengo una imagen me aparece eso y luego ya el segundo intento funciona

Pismart

dice imposible Guardar borrador, refresque la pagina actual para restaurar y continuar su borrador.

Pismart

KevinTheJedi

Pismart

Yea that definitely seems like session issues or a server/setup issue. Try upgrading to v1.17.5, restart the webserver, and retest.

Cheers.

Pismart

No le comento el error continua siempre es en el primer Ticket

KevinTheJedi

Pismart

Have you upgraded osTicket from v1.17.4 to v1.17.5? Have you tried the below fix?

https://forum.osticket.com/d/99564-osticket-login-not-working-with-microsoft-edge-or-google-chrome/16

Cheers.

Pismart

KevinTheJedi sii actualice a v1.17.5 y limpie cache y el problema continua

KevinTheJedi

Pismart

Have you tried this?

https://forum.osticket.com/d/99564-osticket-login-not-working-with-microsoft-edge-or-google-chrome/16

Cheers.

Pismart

en ese link no veo la solución

KevinTheJedi

Pismart

You don’t see the StackExchange link in that comment?

Cheers.

Pismart

es lo mismo a mi problema no lo se? veo que a ellos no los dejaba ingresar pero a mi si el problema es al intentar ingresar el primer Ticket

KevinTheJedi

Pismart

Since I'm unable to replicate this issue I'm suggesting everything I can to see what helps in your case. In their case session issues were happening when using PREFORK. When your Tickets don't create the first time it's usually because the CSRF Token/Session is borked and therefore rejects the request.

Cheers.

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