osTicket v1.18 can not create database

hamedgolshenas

hi
i try to install new fresh osticketv1.18 with iis 10, php 8.1.21 and mysql 5.7, but in last step the installer can not create the main database on mysql and the php error is 🇦
[30-Jul-2023 04:57:59 UTC] PHP Fatal error: Uncaught mysqli_sql_exception: Unknown database 'tickets' in D:\WebSites\Ticket\osTicket\osTicket-v1.18\upload\include\mysqli.php:163
Stack trace:
#0 D:\WebSites\Ticket\osTicket\osTicket-v1.18\upload\include\mysqli.php(163): mysqli->select_db('tickets')
#1 D:\WebSites\Ticket\osTicket\osTicket-v1.18\upload\setup\inc\class.installer.php(98): db_select_database('tickets')
#2 D:\WebSites\Ticket\osTicket\osTicket-v1.18\upload\setup\install.php(52): Installer->install(Array)
#3 {main}
thrown in D:\WebSites\Ticket\osTicket\osTicket-v1.18\upload\include\mysqli.php on line 163

any body van help me?

regards

KevinTheJedi

hamedgolshenas

Apparently the database with name tickets doesn’t exist. You will need to use a database user that can create databases or simply create the database beforehand and make sure the database user you are using has access to it.

Cheers.