Hi. Do unanswered emails have a certain time limit? Can this time be changed?
Ahmett
Not un-answered, but any open Ticket (if you have an SLA configured). You can set a Default SLA system-wide via Admin Panel > Settings > Tickets > Default SLA. You can set this to None to disable the SLA. You can also set SLAs via Departments, Help Topics, and Ticket Filters. I would suggest reviewing the SLA documentation below:
Cheers.
