Name filled in automatically in new ticket of agent page

moliky

Hi,

when I create a new ticket from the agent page I need the name to come automatically no need for a pop window to search for the name
I know this feature to create a ticket on behalf of someone but I don't need it

KevinTheJedi

moliky

How would the system know what User you are creating a Ticket for?

Cheers.

moliky

the user who is login he only the one can create a ticket for himself only

KevinTheJedi

moliky

You must modify the code to accomplish this or go to the User's account in the User Directory and create a Ticket from there.

Cheers.

moliky

can I have this code,
I need to block the logged-in user to open tickets on behalf of anyone, I need him to open tickets for himself only

KevinTheJedi

moliky

We don't have such code which is why I said you must modify the code.

You can also remove the permission to open Tickets on behalf of Users (Admin Panel > Manage > Roles > click a Role > Permissions > Tickets > uncheck Create) but then they wouldn't be able to create a Ticket for themselves unless they go to the Client Portal.

Cheers.

moliky

I have changed some code in

include\staff\templates\tickets.tmpl.php

line 85
<a class="green button action-button" href="tickets.php?a=open&uid=<?php echo $user->getId(); ?>&UsersPage=100">

and
scp/tickets.php

line 497

$userPage= is_numeric($_GET['UsersPage'] ) ;

if($userPage==100) {

$userIdd =$_GET['uid'] ;

}
else

  {

 $userId = $thisstaff->getEmail();
      $user = User::lookupByEmail($userId);
          if ($user) {
                            $userIdd = $user->getId();
                       } 

            else {
                       // Handle the case where the user is not found
                        $userIdd = null;
                  }


     }

$hrefnull = ($userIdd) ? "tickets.php?a=open&uid=$userIdd" : "tickets.php?a=open";

if ($thisstaff->hasPerm(Ticket:😛ERM_CREATE, false)) {
$nav->addSubMenu(array('desc'=>__('New Ticket'),
'title'=> __('Open a New Ticket'),
'href' => $hrefnull,
'iconclass'=>'newTicket',
'id' => 'new-ticket'),
(isset($REQUEST['a']) && $REQUEST['a']=='open'));
}