Hi Guys I have a problem that has already been mentioned here in the forum, osTicket does not create a ticket coming by email.
I also can't find the path to the admin panel. https://mydomain/osticket/scp not found
wetchary
Have you verified the fetching information configured in Admin Panel > Emails > Emails > click the relevant email > Remote Mailbox? If you save the Remote Mailbox tab with Status set to Enabled it will test the login with the given information. If you’ve verified that then make sure you have fetching enabled globally under Admin Panel > Emails > Settings > Email Fetching. If that’s enabled then it sounds like you haven’t configured a Cron Job.
As for the Staff Control Panel it should be your Client Portal URL + /scp. This will depend on how you have your webserver configured so there is no way for us to tell you what your URL is exactly.
/scp
Cheers.
Hi KevinTheJedi Can you tell me if I can check if the default user ostadmin is enabled through the terminal, I need an admin user to enter the admin panel
Can you please clarify? I'm not understanding.
sure, My user is Guest, the admin panel is only with the right admin user? I don't know what the user admin is, my old colleague who set it up is no longer part of the team. Through the terminal, do you think I can see the user and reset
Hi Kevin Expired Access Token gets auto-refreshed on use
Oh yea via the database. Look at the _staff table and see who has is_admin set to 1. This is an Admin. Any Agent in the _staff table should be able to login to the Staff Control Panel. To reset a password you have to use a bcrypt hash with 8 rounds entropy.
