I haven’t seen that before. It must be the incoming email or something else. If you have the raw email you can post it here for us to test.
Cheers.
Ticket page not loading - DB thread body empty
I could get the header, if this can help. Or did you mean something else ?
By the way I replaced some private info by xxx.
Cheers,
Received: from DB9PR08MB7625.eurprd08.prod.outlook.com (2603:10a6:10:309::8)
by AS8PR08MB7372.eurprd08.prod.outlook.com with HTTPS; Wed, 12 Jul 2023
09:29:53 +0000
Authentication-Results: dkim=none (message not signed)
header.d=none;dmarc=none action=none header.from=xxx.xxx;
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([fe80::51cb:e24f:b29f:8973]) by DBBPR08MB5932.eurprd08.prod.outlook.com
([fe80::51cb:e24f:b29f:8973%7]) with mapi id 15.20.6588.017; Wed, 12 Jul 2023
09:29:50 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Marko Smiljanic <mxxx.sxxx@xxx.xxx>
To: Support API xxx<support-api@xxx.xxx>
Subject: TR: xxx demo
Thread-Topic: xxx demo
Thread-Index:
AQHZnfqRpfruYoNwl02hWt0McEyawa+L3zEMgAeaFfuAAkruAIAAxU3AgAAmV4CAAeAeH4AElcJ/gAqUJkeAAnMnAIACQrAOgAAh1FeAAArMAIAApUgAgAACuQCAALwUp4AA1t2AgAPgBU6AACDkIoAAuAOAgAC1zHeAACHvgIAAA/mrgABBcQCAAAvmfIAAC5SAgAFEy84=
Date: Wed, 12 Jul 2023 09:29:49 +0000
Message-ID:
<DBBPR08MB5932DD20035F0576DF5533DBFF36A@DBBPR08MB5932.eurprd08.prod.outlook.com>
References:
<DBBPR08MB5932868E284CB44BDCAF216AFF31A@DBBPR08MB5932.eurprd08.prod.outlook.com>
<1BBD41B0-B9FC-443F-8CBA-001561A072E1@xxx.com>
<DBBPR08MB5932D2061A25F3985B6CB1BAFF31A@DBBPR08MB5932.eurprd08.prod.outlook.com>
<CA+0iEPbc04ijiz=6iBJN0vXKuhp5b_Nyu61av-mMMKwYpdSwEg@mail.gmail.com>
<DBBPR08MB5932212B91F47F2C338EB750FF31A@DBBPR08MB5932.eurprd08.prod.outlook.com>
<CA+0iEPaxJgHcRO+xtNY0YARvjtdftoGh2mDvijNo1XZoFtVB5Q@mail.gmail.com>
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<CA+0iEPaxJgHcRO+xtNY0YARvjtdftoGh2mDvijNo1XZoFtVB5Q@mail.gmail.com>
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X-MS-TrafficTypeDiagnostic:
DBBPR08MB5932:EE_|DB9PR08MB7625:EE_|AS8PR08MB7372:EE_
Return-Path: mxxx.sxxx@xxx.xxx
X-MS-Exchange-Organization-ExpirationStartTime: 12 Jul 2023 09:29:50.1363
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ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(425001)(930097);
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
I could find a way to get the source. I will add it as a txt file.
Cheers.
tr-china-demo.zip
42kB
- Edited
Ok. Sorry I thought you needed the html code.
Yes I have it in .eml.
The file is too be uploaded here, so I added a Wetransfer link. I hope it is ok for you.
Cheers
Download link
https://wetransfer[dot]com/downloads/200753c5811328a7013415bd26347b2c20230713145346/23a2becb7200f2008cc3308b4459eacb20230713145411/7a46c0
Its size is 4,08 Mo
Sorry, I am not sure to know how to do that.
If I divide it into 2 or 3 zip files, will it be ok for you ?
Cheers
Okay, I think I was able to track this down from the previous HTML you posted. The Base64 content within the HTML contains Javascript must be enabled. so that's why you see it in the New Ticket Alert. So basically, what you're seeing is the full email content including the decoded content.
Now with that being said, as far as the broken Ticket, are you sure the body values were truly empty? If so then it sounds like the content was too big for the database column and errored out which lead to the completely empty value. Typically, when there is empty content we usually put - to signify empty content and in the front-end we replace - with (empty) for display so it doesn't break the page. However, it seems something happened and it just didn't get saved.
Cheers.
Thank you for your answer.
In the database, when I double clicked in the body field, it was totally empty.
That's why I added <p>test</p>, just to see what would happen.
Then the ticket page was displayed correctly with only "test".
One of my colleague sent me the html files of the ticket page when it was displayed strangely.
I added the html files below in case you would like to have a look at them.
downloads.zip
51kB
Cheers,