imap move all email and not only authorized email

italoc

i have osticket v1.17 and i have imap enabled with Microsoft 365 account and now when i receive an email in a specific folder, osticket move correctly only the email received from an authorized and registred user. i have tried v1.17.3 and v1.18 and now osticket move all email recived and not only authorized email. there is a workaround for this?

thanks

KevinTheJedi

italoc Admin Panel > Emails > Settings > Accept All Emails

italoc

KevinTheJedi no in this way the system open a ticket for all email received, i need that open a ticket only for registered user and move only this email and leave unauthorized email in the original folder

KevinTheJedi

italoc

Oh you can’t do that without modifying the code. Any mail that gets processed by osTicket gets moved; regardless of if it creates a ticket or not.

Cheers.

italoc

KevinTheJedi with version 1.17 work in the way I like, I don’t know if it is a bug, but I need to recreate this situation in v1.18

KevinTheJedi

italoc

If you look here:

https://github.com/osTicket/osTicket/blob/develop/include/class.mailfetch.php#L89

… you can see that processMessage() returns true for denied Tickets. Then you can see here:

https://github.com/osTicket/osTicket/blob/develop/include/class.mailfetch.php#L137

… that if processMessage() returns true we mark as seen and move the mail.

Cheers.

AlexTratisky

KevinTheJedi can you advise what code needs to be changed in those lines ?

KevinTheJedi

AlexTratisky

Please read the explanation in my comment above. I explained what happens and you can reverse that to prevent it.

Cheers.

AlexTratisky

KevinTheJedi thanks for your response, i tried to swap the return to false on line 89, the mails stay in inbox but i receive an email that imap tried excessively to fetch and got an error.

KevinTheJedi

AlexTratisky

Yes, that's something you'll have to deal with unless you dig deeper and add exceptions for the specific mail you don't want to be processed. We cannot assist with modifying the code so you will be on your own.

Cheers.