Notification when task activity

diri

Have a problem with sending notification mails to customer when there is new activity in tasks (CC is shown and selected, recipient is also shown).
Auto notification at ticket creation works well, further changes are not submitted.

KevinTheJedi

diri

Are you posting and actual Reply or an Internal Note? If Internal Note it will not send a notice to Collaborators.

Cheers.

diri

A reply, no internal notes.

KevinTheJedi

diri

Okay, are you talking about Tasks or Tickets? You mention Tasks in your title but then say Ticket in your OP.

Cheers.

diri

I'm talking about both.

Normally email should be submitted to collaborators / customers according settings at creation of a task / ticket AND at any action related to task or ticket when it's not an internal note..

In best case email is submitted at creation event.

It has been working in previous versions, didn't dig in code about changes.

cu, diri

KevinTheJedi

diri

I just added a reply to a Task with collabs and the collabs got the response. Are your collaborators disabled? When you click on the Collaborators above the Reply box are the checkboxes checked or unchecked? If unchecked then they are disabled and will not get the replies.

Cheers.

diri

There's nobody disabled and nothing unchecked. Even resending doesn't work.

cu, diri

KevinTheJedi

diri

Okay, what’s your Default System Email? Does that email have SMTP configured? Do you see any Mailer Errors in Admin Panel > Dashboard > System Logs?

Cheers.

diri

Managed to get it working now.
Had to delete and re-add all email accounts ...

cu, dir