Hi,
When user tries to upload image file in ticket image does not appears in the ticket but when agent tries to upload the same image image is uploaded.
File system: filesupload
Version- osTicket (v1.15.4)

mrck123

You are using an old, unsupported version of osTicket. You need to upgrade to the latest and retest.

Cheers.

    19 days later

    Also side note: maximum file size that you can upload is determined by your server's PHP settings.

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