How to stop SLA in OS Ticket?

vijei

Hi,
Is there any way we can stop the SLA from running in OS Ticket ?

For example : We receive a ticket from a different team and we have replied to them. Once replied, we would like to set the ticket to Pending Response and by doing this , the SLA should stop until we change the status.

Any plugins or workaround on doing this?

Thanks,

KevinTheJedi

vijei

You can't manually stop the SLA but SLAs can be attached to a Schedule:

https://docs.osticket.com/en/latest/Admin/Manage/Schedules.html

Cheers.