Popup not Opening

suman1410

Hi, Whenever I try and set an Agent password a window pops-up not completely... and nothing happens. I am using Windows 2019STD PHP v8.1, with OSTICKET V 1.18

KevinTheJedi

suman1410

Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

suman1410

2023-07-02 13:57:48 172.16.16.15 GET /support/scp/autocron.php - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/settings.php 201 0 0 403
2023-07-02 13:57:53 172.16.16.15 GET /support/scp/staff.php pjax=%23pjax-container 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/settings.php 200 0 0 587
2023-07-02 13:57:53 172.16.16.15 GET /support/scp/images/asc.gif - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/css/scp.css?ea462cb 200 0 0 5
2023-07-02 13:57:58 172.16.16.15 GET /support/scp/staff.php id=1&pjax=%23pjax-container 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php 200 0 0 629
2023-07-02 13:58:02 172.16.16.15 GET /support/scp/ajax.php/staff/1/set-password - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php?id=1 404 0 0 32
2023-07-02 13:58:15 172.16.16.15 GET /support/scp/staff.php id=1 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 - 200 0 0 657
2023-07-02 13:58:26 172.16.16.15 GET / - 443 - 208.94.147.100 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+Q312461;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322) - 200 0 0 2
2023-07-02 13:58:39 172.16.16.15 GET /support/scp/staff.php id=1 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/ 200 0 0 694
2023-07-02 13:58:39 172.16.16.15 GET /support/scp/autocron.php - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php?id=1 201 0 0 361
2023-07-02 13:58:43 172.16.16.15 GET /support/scp/ajax.php/help/tips/staff.agent - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php?id=1 404 0 0 4
2023-07-02 13:58:43 172.16.16.15 GET /support/scp/images/tip_arrow.png - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php?id=1 200 0 0 9
2023-07-02 13:58:49 172.16.16.15 GET /support/scp/ajax.php/staff/1/set-password - 443 - 172.16.16.15 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 https://pslapp.peerlesssec.com/support/scp/staff.php?id=1 404 0 0 28
2023-07-02 14:00:08 172.16.16.15 GET / - 443 - 208.94.147.100 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+Q312461;+SV1;+.NET+CLR+1.0.3705;+.NET+CLR+1.1.4322) - 200 0 0 2

suman1410

Tooltip also not functioning.

KevinTheJedi

suman1410

Are you using NGINX? Can you post a screenshot of Admin Panel > Dashboard > Information?

Cheers.

suman1410

No, I am not using NGINX. After changing cgi.fix_pathinfo=1 in php.ini solved the issue.
Thanks.

KevinTheJedi

suman1410

Nice! I'm glad you resolved your issue!

Cheers.